The relationship between the customer and the merchant is very important. The merchant sends his goods to the customer with an aim to satisfy them by fulfilling their basic requirements as time, speed and condition in which reaches the customer. There are many courier services that are working to send these parcels, documents, packages, goods to the customer.
- There are few basic factors that make the courier service get an edge over others. The first and the most important factor is the price that a service company quotes for its operation. The service should be budget-friendly. It should be affordable for the merchant or the sender as the entire business efficiency lies in the courier service. The second factor is its availability. Availability relates to the time factor from the lifting of the consignment from the merchant till the delivery of the same. The third and most important factor is the speed with which it reaches the customer. There are few items that are perishable or need a critical shipment like medicines, fruits, veggies and vaccines which require speedy delivery. Then comes the communication factor which is a relationship between the merchant and the customer. The courier service should never leave any person in dark. There should be visibility in its working. Honesty is the prime concern of the company. They should be authentic.
- FedEx Parcel tracking is done in very less time without logging in to the site of the courier company. The courier company has its homepage which has all the details regarding the tracking of the parcel. The updates regarding the parcel are given on the same page. The sender needs to type or paste the tracking number on the main page. The tracking numbers can be multiple. Then click track to see the status of the parcel. You can click on the parcel to see its details. It gives the current activity like the whereabouts, packaging, processing or labeling. The shipping history is also known just by feeding the tracking number. The weight, origin, the destination is also known to both sender and receiver.
- The merchants should choose the courier company on the basis of speed, size, and weight limitations, proof of delivery, the cost to value, courier instructions. The person should also see the terms and conditions mentioned on the page of Courier Company. The merchant should track all the interactions of customers in hand. They should create a template to register the response of the customer.
- FedEx delivery tracking is an efficient way of tracking the parcel just a click on the main page. Firstly click on track and trace field on-page, then giving the reference number. Then one could trace the whereabouts of parcel and delivery status. The courier company has its own shipment vehicles. These shipment vehicles carry huge consignments through airplanes, ships, surface transport. The services should be very fast and safe. They can even deliver the parcel on the same day. The moment from when the parcel is picked from destination to the delivery destination requires many steps. The company generates a bar code for the delivery boy to take the parcel from the sender. Then the bar code is scanned by the company during transit. The bar code is rescanned at the time of delivery.